Many houses here are let out a floor at a time. So a repair usually involves at least two people. Whoever noticed the problem, and whoever pays for it. Sorting that out before we come saves a wasted trip more often than anything technical does.
Who needs to be there
We need one person on site who can let us in and approve the work.
If the tenant reported it and the owner is paying, settle that before we arrive. Some repairs need a decision on the spot, such as replacing a panel instead of adjusting it. Those stop dead if nobody there can say yes.
A broken panel on a shared stair is the common case. It belongs to everybody. So we quote it once and send it to whoever asked us to come.
What breaks in these houses
Staircase railing panels take the most damage, usually from furniture going up.
A cracked or chipped railing panel is not something to leave. Toughened glass (safety glass) gets its strength from the surface and the edges. Damage there means the panel can break later without being touched. On a stair, that is not worth risking.
After railings it is window glass and shower doors. Both are simple. A railing panel is made to size and needs a second visit. A shower door usually needs a hinge or a roller, and that is one visit.
How the job works
- Tell us about the jobSend a few photos, rough sizes and what you need. Use WhatsApp or the form. For a repair, a short video of the door moving helps a lot.
- We call you backUsually the same day. Where we can, we give you a rough price on the call. Then you know if a visit is worth your time.
- We come and measureWe measure the opening. We also check the walls, floor, ceiling and the way in. Your glass is made to these final sizes, so they must be right.
- You get a written priceIt shows the glass, the fittings and the fitting work as separate lines. If anything about the job changes, we tell you before we go ahead.
- We make it and fit itYou approve the price and pay the advance. Then we make your glass. Our team delivers it, fits it, checks the doors line up and clears the site.
