These terms apply when you ask Fabrockers to make, fit or repair something in glass, aluminium, uPVC, wood or steel. They apply the same way in every city we work in. Using this site means you accept them. If anything here is unclear, ask before you book. We would rather explain it now than argue about it later.
Who we are
Fabrockers makes, fits and repairs glass, aluminium and uPVC Services for homes, offices and shops. The business is registered and operated from Bengaluru, Karnataka, India. We work in 6 cities across Bengaluru and Delhi NCR: Bengaluru, Delhi, Gurugram, Noida, Ghaziabad and Faridabad. Each of those cities has our own team in it. We take the job, price it, and carry it out ourselves. We are not a directory and not an agent. We do not hand your job to somebody else.
Our work falls in three groups: office partitions and glass walls; shower cubicles and enclosures; and repairs and installations, which covers doors, windows, sliders, shutters, mesh, grills and gates in glass, aluminium, uPVC, wood and steel. In wood and steel we do the hardware and the movement only. We do not do carpentry, welding or painting, and we do not build furniture.
We add cities as we build teams in them. We are opening in new cities now, and we set each one up the same way: our own team living and working there before we take a single job in it. When we open one, these same terms apply there from the first job, and the areas we cover are always listed on our service area page. Nothing in these terms is a promise to reach an address we have not listed yet.
Reach us at hello@fabrockers.com or on +91 9905833824. In these terms “we” and “us” means Fabrockers, and “you” means the person booking the work.
How a job works
Every job runs the same way, so you always know what happens next:
- You pick a style and send your details. The site shows what we make and roughly what it costs.
- We call you back, usually within about two minutes in working hours, to understand the job and book a site visit. Two minutes is our target and we hit it most of the time. It is not a guarantee, for the same reasons set out under the 29-minute promise below.
- We visit and measure. Our person comes to you, takes the measurements and checks access and site conditions.
- We send a firm quote based on those measurements. This is the real price. Everything before it was an estimate.
- You pay an advance so we can buy the glass, hardware and sundries for your job.
- We do the work. Our own fitters carry it out, with a site manager running the job through to the end. Toughened glass takes three to five working days to make. Most jobs are then finished in three to four days on site, though a large fit-out takes longer and your quote will say so.
- You pay the balance once the work is finished.
Prices on this site
Every price shown on this site is a starting price. It is the minimum for that style, in the simplest case. It is there so you can judge whether the work is in your range before spending time on a call. It is not a quote, and it does not bind either of us.
What you actually pay depends on:
- the measured size of the opening;
- glass thickness and type;
- hardware, profiles and finish;
- site conditions and how hard the work is to reach.
The final figure is usually higher than the starting price. We would rather say that here than surprise you at the quote.
The site visit
We cannot price glass properly without measuring it, so a site visit comes before every quote. We book it at a time that suits you. Our person measures the opening, checks the site and answers whatever you want to ask.
You do not have to go ahead after the visit and the quote.
Booking a visit online
On our repairs page you can book the site visit online. It costs ₹159, paid through Razorpay. We never see your card or UPI details; they go to Razorpay, not to us.
The fee books the visit. It is not an advance on the work. If we cannot make the visit, we refund the fee in full. If you pay and we do not call you within one working day, call us and we will sort it out.
Confirming a booking in Delhi NCR
On our Delhi NCR repairs page, a booking is confirmed with ₹59, paid through Razorpay. We never see your card or UPI details; they go to Razorpay, not to us.
This amount only confirms your booking and holds your hour. It is not a charge for the visit and it is not an advance on the work. We refund it in full when the work is completed. If we cannot come, we also refund it in full. You pay for the repair itself only after it works.
The 29-minute promise
We say we can be at your location in 29 minutes. That is a real target and we hit it most days, but it is not a guarantee. It holds when all of the following are true.
- Your site is inside one of the areas we cover, in Bengaluru and Delhi NCR. Those are listed on our service area page. The 29 minutes is measured from a team already in your own city. It has never meant 29 minutes from one city to another.
- You ask during working hours, 09:00 to 20:00, Monday to Sunday.
- Somebody is free to travel. If every person is on a job, we tell you.
- Traffic allows it. Traffic is the one part of this nobody controls, and it is the usual reason we are late.
The 29 minutes is the time to reach you, not the time to finish measuring. If we cannot make it, we will say so when you call and give you a real time instead. Nothing is charged for arriving late and no part of your quote depends on it.
Your quote
After the visit we send you a written quote. It shows the full price, what it includes, and roughly how long the work will take. That quote is the agreed price. We do not add to it later. There are two exceptions. You ask for something different, or something is found on site that could not be seen at the visit. In either case we tell you first. We agree it with you before we do the work or charge for it.
A quote holds for the period stated on it. Glass and hardware prices move, so we may need to send you a new one.
Advance and balance
Work starts once you accept the quote and pay the advance. The advance covers materials - glass cut to your measurements, hardware, profiles and sundries bought specifically for your job. The amount is stated in your quote.
The balance is due when the work is finished. We will tell you what every charge is for before you pay it. We do not ask for money over the phone outside this process.
Doing the work
Our own fitters and makers carry out the work. We give you one contact for the job from measuring to handover. If something needs sorting out, that person coordinates it with the team. You do not have to chase separate tradespeople.
We agree a schedule with you before starting. Dates are honest estimates, not guarantees. Glass is cut to order. Delivery, weather and how ready the site is all move the dates. If a date slips, we tell you as soon as we know.
What we need from you
- Accurate details about the job and a phone number you actually answer.
- Safe, clear access to the site on the agreed day, including any permission needed from a building, society or landlord.
- Power and water on site where the work needs it, and the area cleared enough for us to work in.
You must be 18 or older, and allowed to order work at the address. A visit is wasted if the site is not ready, or if nobody is there. A revisit charge may apply. We will tell you the amount before we charge it.
Warranty
Every product we supply and fit is covered for 2 years. Repairs and installation work are covered for 6 months. Both run from the day the work is finished.
The warranty does not cover accidental breakage or misuse. It does not cover damage from building movement, or work later changed by someone else. Normal wear on moving parts, like rollers and hinges, is not covered either. Tell us about a problem and we will come and look at it.
Changing or cancelling
Once we have quoted a job and you have accepted it, we are committed to finishing it. We do not walk away from an accepted job. We do not cancel because it turned out harder, or less profitable, than we expected. That is our risk, not yours.
The one thing that releases us is you changing the job. If what you want is no longer what was measured and quoted, the quote has to change. That means different sizes, a different design, extra work, or site conditions you have changed. The original quote then no longer applies. We will price the new work and you can accept it or not. If we genuinely cannot do the changed job, we will say so. We will then settle up fairly for the work and materials already used.
We may also have to stop for three reasons. The site becomes unsafe, we are refused access, or the balance is not paid. We will always tell you before it comes to that.
On your side, you can cancel free of charge at any point before we order or cut materials. That includes after the site visit, and after you get the quote. Once glass has been cut to your measurements, it cannot be reused or resold. From that point the material cost is payable, and the advance is not refundable.
Our responsibility
We are responsible for the work we do and for the people we send to your site. If our work is defective, we will put it right. Once we have taken a job on, finishing it is our commitment. It is not something we reconsider later.
We are not responsible for losses we could not reasonably have expected. We are not responsible for delays caused by events outside our control. And we are not responsible for damage caused by the existing state of a structure. That applies where the state was not visible at the site visit, and was not told to us.
Nothing in these terms limits any right you have under Indian consumer law, including the Consumer Protection Act, 2019. Where the law gives you a stronger right than these terms do, the law wins.
Changes to these terms
We may update these terms as the business grows. The date at the top always shows the current version. A change never affects a job already quoted or under way. Those run on the terms in force when you accepted your quote.
Law and disputes
These terms are governed by the laws of India, and the courts at Bengaluru have jurisdiction. Before it ever gets that far, please talk to us. Nearly everything can be fixed with one phone call. Email hello@fabrockers.com or call +91 9905833824 and we will deal with it.
See also our Privacy Policy, or get in touch.
