We ask for very little, and we use it for one thing: getting your job priced and done. What you send us is protected and stays confidential. We do not sell your details to anyone, ever.
The short version
- We collect your name, phone number and area, so we can call you and come and measure.
- Your details stay confidential, with our own team and the fitters doing your job.
- We never sell your data.
- We use Google Ads to measure which adverts bring people here. Our landing pages also use Meta Pixel to measure visits, bookings and quote enquiries. These services use advertising cookies. Our tracking events do not include your contact details or form answers.
- Email hello@fabrockers.com and we will delete everything we hold about you.
What we collect
Only what a job needs:
- Your name and phone number, and whether that number is on WhatsApp, so we know how to reach you.
- Your area. The locality is enough to start with. We ask for the full address only when we book the site visit.
- What you told us about the job: the style you picked, your description, and any photos you sent.
- Basic technical information your browser sends on any site - device type, approximate region, pages viewed - used to keep the site working.
We do not ask for and do not want your Aadhaar, PAN, bank details or card numbers. Nobody from Fabrockers will ever ask you for an OTP.
Why we need it
To call you about the job, and to book and carry out the site visit. Then to send you a quote, and to run the work through to the end. We also use it to answer you when you contact us, and to fix problems when something goes wrong.
The law asks us to name a reason for holding your details. We hold them to take the steps you asked for before a contract, and then to carry that contract out.
Who sees it
Inside Fabrockers, your details reach only the people who need them to do your job. That is whoever calls you, the person who comes to measure, and the person coordinating the job and the fitters doing the work. Everyone on the job must keep them confidential, and use them for that job alone.
Beyond that, your details reach only the services that keep the site running. Those are our hosting and database providers, and the mapping service used to search localities. They handle data on our instructions.
When you choose WhatsApp updates, Meta handles our messages and your replies. Our AI service assistant can help with enquiries before you book. It asks about your requirements and location, suggests relevant service pages, and shares published starting prices when you ask. After booking, our automated assistant may ask about the issue you reported. We use Google Gemini to help ask relevant questions and summarise your answers for our team. The service details and conversation text are processed for this purpose. Reply TEAM for staff, or STOP to end the automated follow-up. Please do not send passwords, verification codes or payment details in this chat.
We do not sell, rent or trade your personal information. Google Ads and Meta help us measure advertising results. Meta Pixel runs only on our landing pages. Our tracking events exclude your name, phone number, address, photos and job description. Advertising providers receive browser information and cookie identifiers, which may connect activity to an account you hold with them.
Location
The area field has a “find me” button. It only runs when you tap it, and your browser asks your permission first. We use the result once, to name your locality. We do not track your location in the background. We do not store your coordinates beyond the locality you confirm.
Photos you send
Photos of your job are stored so we can price accurately. Please avoid sending pictures that show documents, faces or anything else you would not want a tradesperson to see. Ask us and we will delete any photo.
Storage and security
Data is stored on managed cloud infrastructure with access limited to people who need it to run Fabrockers. Every page and every form on this site is served over a secure, encrypted connection. So what you type is protected on its way to us. No system is perfect, and we will not pretend otherwise. We deliberately keep the amount we hold small, which is the best protection there is.
How long we keep it
Job details stay while the job is live and for a reasonable period afterwards, so warranty questions can be answered. Enquiries that never became jobs are cleared once they are plainly stale. Ask for deletion and we will act sooner.
Your rights
You can ask us to:
- tell you what we hold about you;
- correct anything wrong;
- delete your details entirely;
- stop contacting you.
Email hello@fabrockers.com from the address you contacted us from, or call us on +91 9905833824. There is no charge and no form to fill in.
Cookies
Two kinds. The first is what makes the site work, like remembering the choices you made while moving between pages.
The second is advertising measurement. Google Ads measures enquiries and taps on our call links. On landing pages, Meta Pixel measures page views, saved bookings and saved quote enquiries. A saved booking is counted before phone verification or any payment. Opening the form does not count as a booking.
These tools can use cookies, page URLs and browser information to connect a visit with an advert. We also keep a booking reference in this tab to avoid counting the same booking twice. That reference is not sent to Meta. You can block advertising cookies or scripts through your browser. Booking still works when tracking is blocked.
Children
Fabrockers is for adults arranging work on property. We do not knowingly collect information from anyone under 18.
Changes
If this policy changes, the date at the top changes with it. If a change really affects how we use your details, we will say so clearly. We will not quietly edit the page.
See also our Terms & Conditions, or get in touch.
