This is the longest run we make, and it changes how we handle a repair. We ask more questions before setting off. We load the van for what your description points to. We agree a day rather than promising an hour. What we do not do is turn up, look, and leave.
What we need to know before we come
Two photographs settle most of it. One of the whole door or panel from a few steps back, and one close up of the part that has failed.
For a building with a facility team, we also need to know the permit and gate pass position. A van turned away at the gate out here is a full day lost.
And tell us if it is a safety problem. Broken glass where guests or staff walk moves ahead of everything else on the list.
Safe on the first visit, finished as soon as possible
Anything that bolts on is done the day we arrive. Hinges, rollers, seals, clamps, handles, closers and floor springs all come off the van.
Glass is different. A toughened panel is made to your size afterwards. So a broken panel means a measure now and a fit on a second trip.
On that first visit we clear the loose glass, take out whatever is still held in the fittings, and board or screen the opening. Nothing is left sharp, hanging or open while the new glass is made.
How the job works
- Tell us about the jobSend a few photos, rough sizes and what you need. Use WhatsApp or the form. For a repair, a short video of the door moving helps a lot.
- We call you backUsually the same day. Where we can, we give you a rough price on the call. Then you know if a visit is worth your time.
- We come and measureWe measure the opening. We also check the walls, floor, ceiling and the way in. Your glass is made to these final sizes, so they must be right.
- You get a written priceIt shows the glass, the fittings and the fitting work as separate lines. If anything about the job changes, we tell you before we go ahead.
- We make it and fit itYou approve the price and pay the advance. Then we make your glass. Our team delivers it, fits it, checks the doors line up and clears the site.
