Because each plot here was built separately, the windows, doors and railings vary house to house - different systems, different sections, different hardware. That matters for repairs, because a part that fits one house will not fit the next. Most of the skill here is identifying what is actually installed before ordering anything.
Identifying a window system before ordering parts
Aluminium and uPVC windows are made in dozens of systems, and the rollers, handles and locks are not interchangeable between them.
They look similar enough that ordering by description almost never works.
So we photograph the section and take out a sample part before ordering. That adds a day to a simple repair and it is the reason we turn up with a part that fits. Bringing the nearest equivalent and forcing it in is how a window ends up worse than it started.
When a part is genuinely no longer made
On a house fitted out fifteen or twenty years ago, some hardware is simply not manufactured any more.
There are then three honest options: find old stock, adapt a current part to fit, or change the hardware on every window so they all match.
Adapting is usually the right answer for one window. Changing the lot is right when several are failing anyway. What we will not do is fit something that nearly fits, because it puts the load in the wrong place and takes the frame with it next time.
Mixed materials on one elevation
It is common here to find wooden frames at the front, aluminium at the side and a uPVC window where something was replaced.
Each has a different lifespan and a different failure, so they should not be treated as one job or put on one maintenance cycle.
We list them separately and tell you which are due attention now and which have years left. On a mixed elevation that is more useful than a single figure, because it lets you spread the work over two or three years sensibly.
Map every opening to an exact part sample
A repair survey assigns each opening a room code and material type. We photograph the frame profile beside a scale and measure the removed part. Roller diameter, handle spindle, lock backset and screw spacing go into the same record.
The samples are bagged under their opening codes. Parts that truly match can be ordered together. Similar-looking systems remain separate. This is slower than ordering from a phone photograph and far faster than returning with the wrong component. The record also gives the owner a useful starting point when another part fails later.
Create a repair order based on consequence
The first group covers cracked safety glass, loose barriers and openings that cannot lock. The second restores windows or doors that no longer operate normally. Mesh, scratches and finish changes sit in the final group unless they affect use.
This order makes budget decisions safer. The owner can postpone appearance work without accidentally postponing security or a falling hazard. Every deferred item keeps its code and photograph. When the next phase starts, there is no second survey just to remember what remained. The quote therefore behaves like a maintenance plan, not one undivided total.
Use different repair tests for wood, aluminium and uPVC
Wood is checked for soft fibres, open joints and screw holding strength. Aluminium needs clear drain paths, straight tracks and firm corner joints. uPVC needs sound reinforcement, welded corners and even locking pressure around the sash.
The material decides the repair. A new screw cannot rescue rotten timber. Silicone should not block an aluminium drainage slot. Stronger hardware cannot straighten a distorted uPVC sash. We state those limits before pricing. After work, the same material-specific checks are repeated and recorded, so the handover shows what improved and what remains original.
Keep removed samples tied to their opening codes
Every sample part stays in a separate labelled bag until the replacement is tested. The label carries the room code, material and measured dimensions. This prevents two nearly identical rollers or catches being swapped during a larger order. After installation, useful originals can remain as emergency references. Broken parts are photographed before disposal, preserving the identification trail for later maintenance.
How the job works
- Tell us about the jobSend a few photos, rough sizes and what you need. Use WhatsApp or the form. For a repair, a short video of the door moving helps a lot.
- We call you back in about 2 minutesWe confirm what you need and a time to visit. Where we can, we give you a rough price on the call.
- We come and measureWe measure the opening and check the walls, floor and ceiling around it. Anything made to size is made to these measurements, so they must be right.
- You get a written priceIt lists each item, with GST as its own line. If anything about the job changes, we tell you before we go ahead.
- We fit itYou approve the price and pay the advance. Our own team fits the work, checks that every door and window opens and closes properly, and clears up. Most jobs are done in 3 to 4 days.
