Many HSR buildings have an office downstairs and flats above. So we often do both kinds of repair in the same street on the same day. Downstairs it is a cabin or entrance door that no longer shuts on its own. Upstairs it is a shower whose hinges or seals have gone. Neither is usually a glass problem.
What tends to fail, and when
On an office door it is the floor spring (the part under the door that pulls it shut). A door in constant use slowly wears out, and you notice slamming, drifting open, or a door that will not shut. Loose clamps, and a lock that no longer meets its catch, cause most of the rest.
In a bathroom it is the hinges, then the door seal, then the silicone. The glass is almost never the problem.
In both cases a photo, or a short video for a door, usually tells us what has failed before anyone travels. So the right part is on the van the first time, not the second.
Broken glass, and what happens next
The first visit makes it safe. We take out the loose glass and board or cover the opening, so an office stays usable and a home stays secure.
We make the new panel separately. Toughened glass (safety glass) is cut and drilled first, then toughened. Nothing can be done to it after that. So a made-to-size panel takes a few working days.
A chipped panel is worth replacing, not watching. Damage to the edge takes away the strength the toughening gives the glass. When it breaks, it breaks all at once, with no warning.
One HSR building, two kinds of window
The office on the ground floor and the flats above it do not always have the same windows. One may be aluminium and the other uPVC. Rollers, the small wheels a sliding window runs on, differ between the two. So do the handles and the rubber seals.
That is why we ask for a photo of each window before we come. The photo tells us which parts to load. Then the aluminium window downstairs and the uPVC window upstairs are done on one visit.
Mosquitoes are worst in and after the rains, so the flats want their mosquito nets before June. On a sliding window the mesh usually runs in a spare channel of the track. Where there is none, we make a fixed net to the size of the opening.
How the job works
- Tell us about the jobSend a few photos, rough sizes and what you need. Use WhatsApp or the form. For a repair, a short video of the door moving helps a lot.
- We call you back in about 2 minutesWe confirm what you need and a time to visit. Where we can, we give you a rough price on the call.
- We come and measureWe measure the opening and check the walls, floor and ceiling around it. Anything made to size is made to these measurements, so they must be right.
- You get a written priceIt lists each item, with GST as its own line. If anything about the job changes, we tell you before we go ahead.
- We fit itYou approve the price and pay the advance. Our own team fits the work, checks that every door and window opens and closes properly, and clears up. Most jobs are done in 3 to 4 days.
